Frequently Asked Questions
After move outs, we paint, deep clean, and clean carpets.
We provide 24-hour maintenance.
Residents can call the maintenance phone number, the office or put in a request through the resident portal.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
No; we always ask permission to enter even if a resident is not home.
Call the Stand-By/24-hour maintenance.
Yes, hanging pictures and other decorations is encouraged! If you would like to paint your apartment you will need to check with the Property Manager first.
We have a pool (open Memorial Day to Labor Day), 24/7 fitness center, a grilling station, and community building, with Wi-Fi at all locations.
Pool hours are from 10 A.M. to 10 P.M. from Memorial Day weekend through Labor Day weekend.
There is free lot parking and garages are $75/month.
We provide a washer/dryer set in each apartment.
One-time pet fee of $150 and $20 per month pet rent
75 lbs. limit for any one pet and 100 lbs. limit of combined weight for two pets
Washer/dryer, refrigerator, gas stove, dishwasher, and microwave
We do not; We work with CORT furniture if you need furniture.
Yes, our shortest lease term is 6 months.
Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.
Due to COVID-19 we will no longer be able to accept packages in our office.
Treadmills, elliptical, bike, free weights, and multi-use machine
There are no quiet hours. We charge a $100 security deposit and $75 rental fee to rent our community building.
We set appointments and accept walk-ins.
Our Property Managers are always accessible to our residents.
Online through our website.
Depends on each situation. Usually within one day of starting the screening.
Security Deposit, Administrative Fee, and 1st month's rent (internet, pet). Prorated if after the 1st of the month.
Our Leasing Consultants are happy to provide any information for first-time renters.
Online through resident account (bank account, debit card, credit card) or mail a check to the home office.
You will need to log into your Resident Service account, via the website, to pay rent.
Debit card is $2.95; credit card depends on each issuer.
Not required but encouraged.
Water, Sewer, Trash
We email a utility letter with contact info for each company.
We offer Dish Network as well as Bloom Broadband Internet.
You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.
All of our rates are pre-determined and non-negotiable.
You would have to pay a new security deposit for any transfer.
No subletting is allowed.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
There is a bus route less than 1/2 mile from our community.
Bomgaar's, Walmart, SE Grimes Blvd., Pointe Vista Park, Grimes Sports Complex
We are in the Johnston School District.
Trailside Dog Park and Ankeny Dog Park are less than 10 miles away.
Pointe Vista Park is 1.4 miles away.
Luke's Coffee Hub is just over a half mile away.
SE 11th St. to SE Destination Drive
SE Destination Drive & SE 11th St.
Didn't find an answer?
Our team is always ready to answer your questions.
To say this place is amazing is an understatement! Been living here for over a year now and think ive got the best apartment of the bunch! How can you not enjoy a beautiful sunset! Would recommend this community to anyone! 0 complaints and am excited to continue my stay! Really feels like home here! - Resident- Google
I can honestly say that I am absolutely in love with this complex! The ladies in the office are always willing to help with any questions I may have, they go above and beyond to help when I have any issues that I can't get alleviated on my own. They are always happy, respectful, and available when needed. Maintenance is top notch!! I've never been in a complex before where they've been in and solved my problem in literally 20 minutes...10/10 would recommend!! - Verified Resident- ApartmentRatings.com
Love my home its Beautiful I have the most amazing pond view as well as quick access to everything!!!! Great location and with all the restaurants and how quickly Grimes is growing I am so pleased to call The Reserve at Destination Pointe MY HOME <3 - Timmery- Google
The Reserve is an amazing place to live with a lot of amenities and affordable prices. The employees are so kind and gracious. There are quick responses to maintenance requests. The apartments have ample amounts of storage, modern design, and practical layouts. There’s an outdoor pool and grilling area in the summer, as well as a 24/7 gym. There are secure mail boxes and an Amazon Hub...I have lived here for a few years and hope to stay here until I purchase a house. - Kate- Google
The Reserve at Destination Pointe is an amazing place to live! We’ve lived in our apartment for a few years now. The staff is outstanding. We love the pool access, 24/7 gym, and the location! - Meghan- Google
Former resident, now choosing to review because in my current search for an apartment I’m realizing how grateful I was for my time here. The Reserve At Destination Pointe was an outstanding place to live, beautiful amenities with a spacious, clean and modern units. Minimal noise from neighbors, very quiet neighborhood in a quickly expanding area...You get what you pay for and The Reserve At Destination Pointe is a prime example of this in the best way possible. - Brennan- Google
Living at The Reserves has been an incredible experience! From the smooth leasing process to settling in as a resident, every step has been enjoyable. My apartment is modern and spacious, with a breathtaking view. Managing bills and maintenance requests online is a breeze, making life so much easier. The staff members are exceptional in their communication and accessibility..The recent addition of smart locks has been a game-changer for me...I highly recommend The Reserve... - Beatrice- Google