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Frequently Asked Questions at The Reserve at Destination Pointe

After move outs, we paint, deep clean, and clean carpets.
We provide 24-hour maintenance.
Residents can call the maintenance phone number, the office or put in a request through the resident portal.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
No; we always ask permission to enter even if a resident is not home.
Call the Stand-By/24-hour maintenance.
Yes, hanging pictures and other decorations is encouraged! If you would like to paint your apartment you will need to check with the Property Manager first.
We have a pool (open Memorial Day to Labor Day), 24/7 fitness center, a grilling station, and community building, with Wi-Fi at all locations.
Pool hours are from 10 A.M. to 10 P.M. from Memorial Day weekend through Labor Day weekend.
There is free lot parking and garages are $75/month.
We provide a washer/dryer set in each apartment.
One-time pet fee of $150 and $20 per month pet rent
75 lbs. limit for any one pet and 100 lbs. limit of combined weight for two pets
Washer/dryer, refrigerator, gas stove, dishwasher, and microwave
We do not; We work with CORT furniture if you need furniture.
Due to COVID-19 we will no longer be able to accept packages in our office.
Treadmills, elliptical, bike, free weights, and multi-use machine
There are no quiet hours. We charge a $100 security deposit and $75 rental fee to rent our community building.
We set appointments and accept walk-ins.
Our Property Managers are always accessible to our residents.
Online through our website.
Depends on each situation. Usually within one day of starting the screening.
Security Deposit, Administrative Fee, and 1st month's rent (internet, pet). Prorated if after the 1st of the month.
Our Leasing Consultants are happy to provide any information for first-time renters.
Online through resident account (bank account, debit card, credit card) or mail a check to the home office.
You will need to log into your Resident Service account, via the website, to pay rent.
Debit card is $2.95; credit card depends on each issuer.
We email a utility letter with contact info for each company.
We offer Dish Network as well as Bloom Broadband Internet.
You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.
You would have to pay a new security deposit for any transfer.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
Yes, this community offers reduced rental rates for long-term residents, seniors, military and emergency service personnel. Eligible residents receive a 3% rent discount during a lease term. It's referred to as the Appreciation Program.
There is a bus route less than 1/2 mile from our community.
Bomgaar's, Walmart, SE Grimes Blvd., Pointe Vista Park, Grimes Sports Complex
We are in the Johnston School District.
Trailside Dog Park and Ankeny Dog Park are less than 10 miles away.
Pointe Vista Park is 1.4 miles away.
Walmart, Target
SE 11th St. to SE Destination Drive
SE Destination Drive & SE 11th St.

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